You have a 14-day window from the date of receipt to return or exchange your order. To ensure a smooth process, please follow these guidelines:

 

1. Item Condition: Returned items must be unused and in their original packaging. We cannot accept items that have been worn, damaged, washed, or altered.

 

2. Damage during Shipping: If products incur physical damage during shipping, they can be returned.

 

3. Incorrect Items: If you receive a different item than the one you ordered, it can be returned.

 

Process Overview:

 

Step 1: Prepare the Item

Safely pack the item with all original tags and packaging.

 

Step 2: Arrange Pickup

Our shipping partner will contact you within 4 to 7 working days to schedule a pickup at your convenience.

 

Step 3: Quality Check

Upon receiving the item, our team will conduct a thorough quality check.

 

Step 4: Preference Selection

For exchanges, specify the desired size or alternative item. For refunds, we'll follow our refund policy.

 

Step 5: Receive Exchange/Refund

Once the quality check is completed and your preference confirmed, we'll proceed with shipping the new item or initiating the refund.